Return Policy

Return & Refund Policy
Last Updated: 1.1.2025

At Eon Chic, we strive to provide you with the best shopping experience. If you are not completely satisfied with your purchase, we’re here to help.

1. Return Eligibility

• Items can be returned within 7 days of receiving your order.

• To be eligible for a return, your item must be unused, unworn, and in the same condition as received.

• The item must be in its original packaging with all tags, accessories, and receipts.

• Certain items cannot be returned, including:

  • Personalized or custom-made products

  • Undergarments & hygiene-related items

  • Items purchased during clearance sales

  • Damaged products due to misuse

2. Return Process

• To initiate a return, contact us at eonchic@gmail.com or WhatsApp us at 03297671391with your order number and reason for return.

• Our support team will review your request and provide return instructions.

• Customers are responsible for return shipping costs unless the item received was defective or incorrect.

• Once we receive the returned item, we will inspect it and notify you of the approval or rejection of your refund.

3. Refund Policy

• Approved refunds will be processed within 7-10 business days after receiving the returned item.

• Refunds will be issued via the original payment method or store credit, as per your preference.

• Shipping fees are non-refundable.

4. Exchange Policy

• We offer exchanges for defective, damaged, or incorrect items.

• If you need an exchange, contact us within 48 hours of receiving your order.

• Exchanges are subject to stock availability.

5. Order Cancellations

• Orders can be canceled within 24 hours of placement, provided they have not been shipped.

• If your order has already been processed, you will need to follow the return procedure.

6. Contact Us

For any questions or concerns regarding returns, refunds, or exchanges, please reach out to our support team:

Email: eonchic@gmail.com

WhatsApp:03297671391